Cartier Retail Training Manager

Cartier, a prestigious name in luxury, operates under the umbrella of the Richemont Group, a global leader in the luxury goods sector. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic work environment where innovation and tradition coexist. As an employer, Cartier is committed to fostering talent and providing opportunities for personal and professional growth within a culture of excellence.

1. Deliver key Retail Training programs in Saudi Arabia, providing day-to-day observation and feedback to enhance the client journey and retail leadership skills.
2. Spend approximately 80% of time in-boutique or virtually, with travel required within Saudi Arabia.
3. Address knowledge and skill gaps, delivering solutions to develop individuals and teams through in-person and digital facilitation, coaching, and feedback.
4. Support and measure learning transfer to on-the-job performance, collaborating closely with Commercial, Product Marketing, and Retail Teams.
5. Facilitate new hire onboarding in collaboration with regional L&D and local HR, providing ongoing coaching and feedback.
6. Conduct regular follow-up meetings for new joiners and provide guidance to ensure a superior onboarding experience.
7. Facilitate face-to-face and virtual development programs to support growth in line with commercial and business strategy.
8. Lead post-learning workshops to ensure effective training transfer, reviewing learning calendars and attendance.
9. Collaborate with Commercial teams and Boutique Management to conduct observations and provide feedback to improve client experience and commercial results.
10. Engage with company subject matter experts to support learning and transformation programs.
11. Identify learning needs from data sources and develop learning plans in conjunction with Regional L&D, Boutique Management, and Commercial teams.
12. Provide coaching to improve after-sales care service and strengthen brand loyalty.
13. Monitor and report on KPIs to show return on investment from key programs, coaching, and feedback.

1. Minimum of 5 years of experience in a luxury or retail environment, including facilitation of learning workshops.
2. Experience in coaching and feedback with an emphasis on product, client development, and customer service excellence.
3. Commercial acumen to drive results and KPIs, with specific knowledge of the KSA and Middle East region.
4. Proven track record of building strong cross-functional relationships.
5. Ability to adapt interpersonal communication style to diverse stakeholders.
6. Understanding of the learning cycle and commercial models, with experience managing Learning Management Systems (LMS).
7. Fluency in English and Arabic.

1. Facilitation and coaching skills
2. Strong interpersonal and communication skills
3. Analytical skills for identifying learning needs
4. Proficiency in Word, Excel, and PowerPoint
5. Ability to travel extensively within Saudi Arabia

A minimum of 5 years in a luxury or retail environment, with experience in learning workshop facilitation, coaching, and feedback.

Train-the-Trainer certification is a plus.

Cartier offers a vibrant environment for career growth, empowering individual talents within a culture of excellence and innovation. Employees enjoy opportunities to contribute to a legacy of creativity and are celebrated for their achievements, fostering a sense of belonging.

Cartier's workplace culture is characterized by a strong sense of responsibility, collaboration, and a commitment to excellence. The company values diverse perspectives, which fuel innovation and drive exceptional experiences. Employees are part of a community that respects and enriches Cartier's unique heritage, with a focus on connection and mutual support.