Cartier Retail Programme Development Manager

Riyadh • Saudi Arabia

Thursday, November 13, 2025

Cartier, a distinguished maison within the Richemont Group, stands as a beacon of luxury and sophistication in the global market. As an employer, Cartier offers a dynamic environment that fosters creativity, innovation, and excellence. The brand is committed to nurturing talent and providing opportunities for professional growth within the expansive luxury sector.

1. Drive the learning and development strategy with a 'Retail First' focus to enhance sales productivity and client service excellence.
2. Partner with Boutique Management and Market Executive Committee to identify capability needs and deliver impactful onboarding and coaching programmes.
3. Implement action plans to accelerate performance, build talent pipelines, and sustain a culture of continuous improvement across retail teams.
4. Oversee the operational execution of regional and global learning curriculums, ensuring effective scheduling, delivery, and evaluation.
5. Conduct in-boutique observations and provide constructive feedback to enhance client experience and commercial performance.
6. Facilitate in-class and in-boutique learning sessions, covering client experience, product knowledge, and operational excellence.
7. Track training participation and business impact against key performance indicators, providing regular reports to the Regional L&D team.
8. Build skills and behaviours that support business goals while fostering a culture of continuous growth.
9. Partner with leaders to identify and develop high-potential talent, supporting individual career growth.
10. Monitor the country learning budget and manage the end-to-end invoicing and vendor management process.
11. Collaborate with Commercial teams, Boutique Management, and HR Business Partners to align learning priorities with business needs.

1. CIPD certification or similar qualification in the L&D profession.
2. Bachelor’s degree in Adult Learning, HR, Business, or related field (Master's degree preferred).
3. Minimum of 5-7 years of progressive experience in a learning or development role.
4. Proven experience in operational learning delivery, LMS and LXP Management, Reporting, and Learning Impact Analysis.

1. Strong learning facilitation and coaching skills.
2. Commercial acumen with a performance-driven mindset.
3. Organizational and project management abilities.
4. Cultural adaptability and ability to work effectively across KSA and the wider region.
5. Fluency in English and Arabic.

A minimum of 5-7 years of progressive experience in a learning or development role, preferably within the luxury retail or hospitality sector.

Bachelor’s degree in Adult Learning, HR, Business, or related field (Master's degree preferred).

Cartier offers an energizing environment for career growth, fostering a sense of belonging and mutual support. Employees are empowered to contribute their individual vision to a legacy of creativity, with opportunities for professional development and collaboration across diverse cultures.

Cartier is a community bound by a strong sense of responsibility, where collaboration and collective spirit thrive. The brand values different perspectives, fueling innovation and creating exceptional experiences. Employees are celebrated for their achievements, fostering meaningful connections and a nurturing environment.