Cartier Operations Manager

Troy • USA

Monday, August 11, 2025

Cartier, a distinguished brand under the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The company values creativity and knowledge, empowering its employees to deliver excellence in all facets of the business.

1. Ensure execution of all Maison policies and procedures within the boutique, influencing compliance among the team.
2. Implement and maintain efficient opening and closing procedures.
3. Oversee product movement in/out of the boutique, maintaining quality control and preventing stock losses.
4. Ensure proper packing, shipping, and receiving procedures, especially for high-value items.
5. Manage financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork.
6. Oversee inventory control processes to ensure successful annual inventory.
7. Monitor and control boutique operating costs, ensuring effective resource allocation.
8. Maintain Cartier standards within the boutique environment, including maintenance and vendor management.
9. Oversee boutique supply inventory and implement Lean/5S strategies for optimal storage organization.
10. Lead boutique audits and implement action plans in partnership with management.
11. Oversee display maintenance, ensuring proper visual standards and cleanliness.
12. Exhibit strong communication and problem-solving skills, partnering with management and corporate departments.
13. Serve as a key user of new operational tools, collaborating on testing and training.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Remain current on industry news and competitor landscape.
16. Elevate operational excellence and ensure efficient day-to-day processes.
17. Build and lead a transversal team, setting expectations for operational responsibilities.
18. Inspire and engage team members, fostering an inclusive culture.
19. Train, develop, and motivate the Operations team, facilitating idea generation and problem-solving.
20. Deliver performance management feedback and provide ongoing coaching.
21. Serve as a talent ambassador, conducting external pipelining activities.
22. Comply with Cartier security and operational procedures.

1. Bachelor’s degree in a business-related field

1. Excellent computer skills and use of technology
2. Exceptional skills in Microsoft Office applications, especially Excel
3. SAP knowledge preferred
4. Additional language skills are a plus
5. Ability to work retail hours, including evenings and weekends
6. Excellent analytical, organizational, and interpersonal communication skills
7. Strong understanding of client service needs and priorities
8. Strong attention to detail with the ability to handle multiple tasks simultaneously
9. Collaborative approach with ability to foster a positive and inclusive work environment
10. Ability to motivate and inspire others, and instill trust
11. Proactive approach to analyzing business and human resource needs

5 - 8 years of operations management experience in a luxury retail environment, with experience in leading leaders and managing direct reports.

Bachelor’s degree in a business-related field

Cartier offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. The package also includes wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America is dedicated to creating a workplace culture that embraces diversity and inclusion, fostering an environment where creativity and knowledge thrive. The company encourages a collaborative and supportive atmosphere, where employees are inspired to contribute to the brand's legacy of excellence.