Cartier Operations Manager

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Renowned for its exquisite craftsmanship and innovative designs, Cartier offers a dynamic and prestigious work environment, fostering excellence and creativity among its employees.

1. Oversee daily retail operations and ensure adherence to boutique procedures, including cash handling, customer follow-up, and store opening/closing protocols.
2. Maintain and enforce security procedures, coordinating with security agents and managing access controls.
3. Supervise boutique maintenance and manage any necessary repair work.
4. Develop and implement new operational procedures tailored to the boutique's unique needs.
5. Create staff schedules, ensuring optimal resource allocation and anticipating operational needs.
6. Provide regular feedback to management on operational issues and propose solutions.
7. Conduct team briefings to ensure effective communication and share best practices.
8. Document and disseminate best practices, propose improvements, and drive change management.
9. Analyze boutique performance and share insights with management.
10. Ensure the proper functioning of IT systems and Wi-Fi in collaboration with the IT department.
11. Monitor and uphold health and safety standards in compliance with labor regulations.
12. Act as a key user and trainer for the DARE system, supporting new hires and network training.
13. Participate in the implementation of annual boutique action plans and coordinate cross-functional projects.
14. Facilitate communication with headquarters on operational matters and support CRM projects as needed.
15. Manage stock operations in collaboration with the stock manager, ensuring accurate inventory control and adherence to Richemont procedures.
16. Oversee financial and commercial procedures, including cash register operations and reconciliation.
17. Manage and develop the team, including stock, cash, administrative staff, and sales assistants.
18. Communicate brand strategic priorities to the management team and hold regular team meetings.
19. Recruit and maintain a talent pool, collaborating with boutique and HR directors on training and development strategies.

1. Minimum of 3 years of commercial experience.
2. Bachelor's degree or equivalent (Bac +4).

1. Proficiency in IT tools.
2. Fluency in English; additional language skills are desirable.
3. Strong priority management skills.
4. Availability and customer service orientation.
5. Results-driven with attention to detail.
6. Team spirit and assertiveness.
7. Proactive approach and sense of responsibility.
8. Diplomatic communication style.

A minimum of 3 years in a commercial role, ideally within the luxury retail sector.

Bachelor's degree or equivalent (Bac +4).

Cartier offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Cartier fosters a culture of excellence, innovation, and collaboration, encouraging employees to thrive in a supportive and prestigious environment. The company values diversity and inclusion, offering opportunities for professional growth and development.