Cartier Operations Manager

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the rich diversity of its clientele and communities. The brand values creativity and knowledge, which are seen as essential to delivering excellence.

1. Ensure compliance with all Maison policies and procedures within the boutique, leading and influencing adherence among the team.
2. Implement and maintain efficient opening and closing procedures.
3. Oversee product movement including shipments, transfers, consignments, and ensure quality control to prevent stock losses.
4. Maintain financial oversight of boutique sales, ensuring timely and accurate submission of transactions and paperwork.
5. Ensure seamless client experience by overseeing transactional flows such as e-commerce.
6. Manage inventory control processes to ensure successful annual inventory.
7. Monitor and control boutique operating costs, ensuring effective resource allocation.
8. Uphold Cartier standards in boutique maintenance, including vendor management and equipment.
9. Oversee boutique supply inventory and implement Lean/5S strategies for optimal organization.
10. Lead boutique audits and execute action plans in collaboration with management.
11. Oversee display maintenance and ensure visual standards are met.
12. Exhibit strong communication and problem-solving skills in collaboration with management and corporate teams.
13. Act as a key user of new operational tools, collaborating on testing and training.
14. Consistently aim to exceed all KPIs.

1. Bachelor’s degree in a business-related field.

1. Excellent computer skills and proficiency in Microsoft Office, especially Excel.
2. Knowledge of SAP preferred.
3. Additional language skills are advantageous.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Ability to work in a fast-paced, evolving environment.
6. Strong attention to detail and ability to multitask with precision.
7. Collaborative approach and ability to foster a positive work environment.
8. Ability to motivate and inspire others.

5 - 8 years of operations management experience in a luxury retail environment, with experience in leading leaders and managing direct reports.

Bachelor’s degree in a business-related field.

Expected salary range: $110,000 to $120,000, negotiable based on skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off days.

Cartier North America is dedicated to creating an inclusive culture that values diversity and fosters a sense of belonging. The company encourages creativity and collaboration, ensuring that all team members feel valued and empowered to contribute to the brand's success.