Cartier Operations Manager

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As a leader in the luxury goods sector, Cartier is committed to fostering a diverse and inclusive workplace that reflects the rich diversity of its clientele and communities. The brand is dedicated to nurturing creativity and innovation, ensuring that its workforce is empowered to deliver exceptional service and excellence.

1. Ensure adherence to all Maison policies and procedures, promoting compliance across the team.
2. Implement and maintain efficient opening and closing procedures.
3. Oversee product movement, including shipments, transfers, and consignments, ensuring quality control and stock loss prevention.
4. Ensure proper handling, packing, shipping, and receiving procedures, particularly for high-value items.
5. Manage financial aspects of boutique sales, ensuring timely and accurate transaction submissions.
6. Oversee inventory control processes, ensuring successful annual inventory.
7. Monitor and control boutique operating costs, ensuring effective resource allocation.
8. Maintain Cartier standards in boutique maintenance, vendor management, and technology use.
9. Manage boutique supply inventory and implement Lean/5S strategies for optimal storage.
10. Oversee care service responsibilities, including client repair flow and inventory reconciliation.
11. Lead boutique audits and implement action plans with management.
12. Maintain visual standards and product maintenance in partnership with management.
13. Manage daily boutique setup and breakdown in collaboration with the management team.
14. Exhibit strong communication and problem-solving skills, partnering with various stakeholders.
15. Serve as a key user of new operational tools, collaborating on testing and training.
16. Aim to consistently exceed all KPIs.

1. Bachelor’s degree in a business-related field.

1. Excellent computer skills, particularly in Microsoft Office and Excel.
2. Proficiency in SAP preferred.
3. Additional language skills are advantageous.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Ability to work in a fast-paced, evolving environment.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach to fostering a positive and inclusive work environment.
8. Ability to motivate, inspire, and instill trust in others.
9. Proactive in analyzing business and human resource needs.

5 - 8 years of operations management experience in a luxury retail environment, with experience in leading leaders and managing direct reports.

Bachelor’s degree in a business-related field.

Expected salary range: $110,000 to $120,000. Salaries will be negotiated based on relevant skills and experience.

Cartier offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. The package also includes wellness reimbursement, paid time off, and volunteer time off days.

Cartier is dedicated to crafting the future by fostering an environment of inclusivity, creativity, and excellence. The brand values diversity and encourages a culture where team members are recognized as valued contributors, promoting a sense of belonging and community involvement.