Cartier Operations Manager

Cartier, a distinguished member of the Richemont Group, is a beacon of luxury and innovation in the fashion industry. As a prestigious brand, Cartier is renowned for its exquisite craftsmanship and timeless elegance. The company is committed to fostering a diverse and inclusive workforce, reflecting the rich diversity of its clientele and communities.

1. Lead and develop a team of Stock Administrators, promoting a culture of precision and continuous improvement.
2. Oversee all stock movements, ensuring meticulous attention to detail in reception, dispatch, quality control, and inventory status.
3. Plan and execute mid-year and annual stock counts, cycle counts, and ad-hoc audits to maintain inventory accuracy.
4. Implement continuous improvement initiatives for stock management and operational efficiency.
5. Ensure compliance with company policies and procedures, facilitating training programs for operational excellence.
6. Conduct regular audits of client reservations, consignments, deposits, and discounts.
7. Manage and monitor security processes and protocols to protect assets and ensure personnel safety.
8. Verify invoice accuracy and resolve payment-related issues in collaboration with the financial back office.
9. Support online sales, returns, and stock file accuracy in collaboration with the Head Office E-commerce team.
10. Assist the Boutique Director in developing and implementing operational strategies and action plans.
11. Manage staff rotas and resource allocation to meet business needs and client demand.
12. Conduct regular inspections of the boutique to ensure pristine condition and coordinate with maintenance departments as needed.

1. Proven ability to lead, motivate, and develop a high-performing team.
2. Extensive experience in managing stock and optimizing operational processes within a luxury retail environment.
3. Strong understanding of financial principles and practices, with the ability to manage budgets and control costs.

1. Exceptional analytical and problem-solving skills.
2. Proficiency in Microsoft Excel, SAP, and other stock and financial software.
3. Excellent verbal and written communication skills.
4. Highly organized and detail-oriented, with the ability to manage multiple priorities.

Extensive experience in managing stock and optimizing operational processes within a luxury retail environment is required.

Cartier offers a supportive environment with opportunities for professional and personal growth, embracing diversity and inclusion to inspire creativity and excellence.

Cartier values the uniqueness of its people and fosters a workplace where diversity is celebrated and leveraged. The company is committed to creating a workforce that reflects the diversity of its clients and communities, promoting creativity and knowledge to deliver excellence.