Cartier Operations Manager

Boston • USA

Friday, September 19, 2025

Cartier, a prestigious name within the luxury goods sector, operates under the esteemed Richemont Group. As a renowned maison, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the diversity of its clientele and communities. The brand is dedicated to nurturing creativity and knowledge to achieve excellence in all endeavors.

1. Ensure adherence to all Maison policies and procedures within the boutique, fostering compliance among the team.
2. Implement and maintain efficient opening and closing procedures.
3. Oversee product movement including shipments, transfers, consignments, while maintaining quality control and preventing stock losses.
4. Ensure proper financial management of boutique sales and timely submission of transactions and paperwork.
5. Oversee inventory control processes to ensure successful annual inventory.
6. Monitor and control boutique operating costs and resource allocation.
7. Maintain Cartier standards within the boutique environment, including maintenance and vendor management.
8. Oversee boutique supply inventory and implement Lean/5S strategies for optimal storage organization.
9. Lead boutique audits and implement action plans in partnership with management.
10. Ensure proper visual standards and cleanliness of the boutique.
11. Exhibit strong communication and problem-solving skills, collaborating with various stakeholders.
12. Act as a key user of new operational tools, collaborating on testing and training.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Remain informed about industry news and competitor landscape.
15. Elevate operational excellence and ensure efficient day-to-day processes.
16. Build and lead a transversal team, fostering a culture of inclusion and accountability.
17. Train, develop, and motivate the Operations team, providing ongoing coaching and feedback.
18. Serve as a talent ambassador by conducting external pipelining activities.
19. Comply with Cartier security and operational procedures.

1. Bachelor’s degree in a business-related field.

1. Excellent computer skills and proficiency in Microsoft Office, especially Excel.
2. SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including evenings and weekends.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Attention to detail with the ability to handle multiple tasks simultaneously.
8. Collaborative approach with the ability to foster a positive and inclusive work environment.
9. Ability to motivate and inspire others, instilling trust.
10. Proactive approach to analyzing business and human resource needs.

5 - 8 years of operations management experience in a luxury retail environment, with experience in leading leaders and managing direct reports.

Bachelor’s degree in a business-related field.

Cartier offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier is committed to crafting the future through a culture that values diversity, inclusion, and the empowerment of its associates. The brand fosters an environment where creativity and knowledge thrive, ensuring that all employees feel valued and inspired to contribute to the maison's success.