Cartier Operations Manager

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The brand values creativity and knowledge, which are seen as key drivers of excellence within the organization.

1. Ensure compliance with all Maison policies and procedures within the boutique, influencing broader team adherence.
2. Implement and maintain efficient opening and closing procedures.
3. Oversee product movement in and out of the boutique, ensuring quality control and preventing stock losses.
4. Ensure proper packing, shipping, and receiving procedures, particularly for high-value items.
5. Manage financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork.
6. Oversee inventory control processes, ensuring successful annual inventory.
7. Monitor and control boutique operating costs, ensuring effective resource allocation.
8. Uphold Cartier standards in boutique maintenance, including vendor management and equipment upkeep.
9. Manage boutique supply inventory, implementing Lean/5S strategies for optimal storage organization.
10. Oversee operational aspects of client repair flow and monthly inventory reconciliation.
11. Lead boutique audits and implement action plans in partnership with management.
12. Maintain boutique display standards and cleanliness.
13. Collaborate with management on daily boutique setup and breakdown.
14. Exhibit strong communication and problem-solving skills, partnering with various internal teams.
15. Serve as a key user of new operational tools, collaborating on testing and training.
16. Consistently aim to exceed all KPIs.
17. Develop brand knowledge to convey Cartier heritage and values.
18. Stay informed on industry news and competitor landscape.
19. Collect and share operational feedback and best practices.
20. Elevate operational excellence and ensure effective day-to-day processes.
21. Build and lead a transversal team, setting expectations for operational responsibility.
22. Lead with authenticity, transparency, and professional maturity.
23. Inspire and engage team members, fostering an inclusive culture.
24. Create a team spirit and recognize team contributions.
25. Hold talent accountable for demonstrating Cartier competencies.
26. Train, develop, and motivate the Operations team, facilitating idea generation and problem-solving.
27. Provide consistent performance management feedback and coaching.
28. Serve as a talent ambassador, conducting external pipelining activities.
29. Participate actively in the network Operations community.
30. Understand and comply with Cartier security and operational procedures.

1. Bachelor’s degree in a business-related field

1. Excellent computer skills and proficiency in Microsoft Office, especially Excel
2. Knowledge of SAP preferred
3. Additional language skills are a plus
4. Ability to work retail hours, including evenings and weekends
5. Willingness to travel overnight for training and events
6. Excellent analytical, organizational, and interpersonal communication skills
7. Strong understanding of client service needs and priorities
8. Attention to detail with the ability to multitask with accuracy
9. Collaborative approach with a positive and inclusive work environment
10. Ability to motivate and inspire others
11. Proactive approach to business and human resource needs

5 - 8 years of operations management experience in a luxury retail environment, with experience in leading leaders and managing direct reports.

Bachelor’s degree in a business-related field

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also provided.

Cartier North America is dedicated to crafting the future by nurturing a workplace culture that thrives on diversity, inclusion, and innovation. The brand encourages a collaborative and dynamic environment where employees are inspired to contribute to the company's legacy of excellence.