Cartier Operations Manager

Cartier, a distinguished name in the luxury goods sector, is part of the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and inclusive work environment. The brand values diversity and creativity, fostering a culture where innovation thrives and excellence is achieved. As an employer, Cartier is committed to reflecting the diversity of its clientele and communities, aiming to create a workforce that is as varied and vibrant as the products it offers.

1. Ensure compliance with all Maison policies and procedures within the boutique, influencing team adherence.
2. Implement efficient opening and closing procedures.
3. Oversee product movement including shipments, transfers, and consignments, ensuring quality control and preventing stock losses.
4. Maintain excellent care and handling of products, particularly high-value items, ensuring proper packing, shipping, and receiving procedures.
5. Manage financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork.
6. Ensure seamless client experience through efficient business operations and transactional flows.
7. Oversee inventory control processes to ensure successful annual inventory.
8. Monitor and control boutique operating costs, ensuring effective resource allocation.
9. Maintain Cartier standards in the boutique environment, including maintenance and vendor management.
10. Oversee boutique supply inventory and implement Lean/5S strategies for optimal storage organization.
11. Manage operational aspects of care service responsibilities, including client repair flow and inventory reconciliation.
12. Lead boutique audits and implement action plans in partnership with management.
13. Oversee display maintenance, ensuring proper visual standards and cleanliness.
14. Collaborate with management on daily boutique setup and breakdown.
15. Exhibit strong communication and problem-solving skills, partnering with various stakeholders.
16. Serve as a key user of new operational tools, collaborating on testing and training.
17. Consistently aim to exceed all KPIs.
18. Develop brand knowledge to convey Cartier heritage and values.
19. Stay informed on industry news and competitor landscape.
20. Collect and share feedback on operational best practices.
21. Elevate operational excellence and collaborate on solutions for client-facing teams.
22. Build a transversal team, setting expectations for operational responsibility.
23. Lead with authenticity and drive transparency, providing consistent updates and information.
24. Inspire and engage team members, fostering an inclusive culture.
25. Create a team spirit and recognize team contributions.
26. Hold talent accountable for demonstrating Cartier competencies and achieving goals.
27. Train, develop, and motivate the Operations team, facilitating idea generation and problem-solving.
28. Deliver consistent performance management feedback and coaching.
29. Serve as a talent ambassador, conducting external pipelining activities.
30. Participate actively in the network Operations community.

1. Bachelor’s degree in a business-related field.
2. 5 - 8 years of operations management experience in a luxury retail environment.
3. Experience in leading leaders and managing direct reports.

1. Excellent computer skills and proficiency in Microsoft Office, especially Excel.
2. Knowledge of SAP preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including evenings and weekends, and travel as needed.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Understanding of client service needs and priorities.
7. Attention to detail and ability to multitask with precision.
8. Collaborative approach and ability to foster a positive work environment.
9. Ability to motivate and inspire others, instilling trust.
10. Proactive approach to business and human resource needs.

5 - 8 years of operations management experience in a luxury retail environment, with a proven track record of leading leaders and managing direct reports.

Bachelor’s degree in a business-related field.

Cartier offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. The package also includes wellness reimbursement, paid time off, and volunteer time off days to support community initiatives.

Cartier fosters a culture of creativity, diversity, and inclusion, where employees are encouraged to innovate and excel. The brand is committed to creating a supportive and dynamic work environment that reflects the diversity of its clientele and communities. Employees are valued for their unique perspectives and contributions, and are inspired to connect with the brand's heritage and values.