Cartier Operations Coordinator

Cartier, a distinguished member of the Richemont Group, is renowned for its commitment to diversity and inclusion, fostering a workplace where creativity and knowledge thrive. As a leader in the luxury fashion industry, Cartier North America is dedicated to delivering unparalleled client experiences through a workforce that mirrors the diversity of its clientele and communities. The brand is committed to crafting an exceptional environment that enhances client development opportunities across its network.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Oversee the movement of products in and out of the boutique, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
4. Demonstrate exceptional care in product handling and adhere to packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure seamless business operations and client experiences.
7. Coordinate inventory control processes, including regular counts and stock movements, to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including upkeep of maintenance, third-party vendors, tools, technology, and equipment.
9. Manage boutique supply inventory, including replenishment needs for sales and hospitality areas, and support Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and execution of reports.
11. Support boutique audits and collaborate with management on action plans.
12. Participate in daily set-up and break-down of the boutique as needed.
13. Exhibit strong communication and problem-solving skills in collaboration with boutique management and peers.
14. Assist with special projects as required.
15. Consistently meet and aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Additional language skills are advantageous.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Strong attention to detail and ability to manage multiple tasks with accuracy.
5. Collaborative approach with a positive attitude.
6. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional perks include wellness reimbursement, paid time off, and volunteer time off days.

Cartier fosters an inclusive and dynamic workplace culture that values diversity and encourages collaboration. The brand is committed to creating a positive and productive environment that supports professional growth and development, while also emphasizing the importance of work-life balance and community engagement.