Cartier Operations Coordinator

Cartier, a distinguished member of the Richemont Group, is renowned for its timeless elegance and luxury craftsmanship. As part of Richemont Americas, Cartier embraces diversity and inclusion, fostering a dynamic community where creativity and excellence thrive. The brand is committed to reflecting the evolving world, celebrating the rich diversity of its employees and clientele.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and handling of products, particularly high-value items, following appropriate packing, shipping, and receiving procedures.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of daily transactions and paperwork to corporate teams.
6. Support ecommerce and other transactional flows to ensure seamless business operations and client experience.
7. Coordinate inventory control processes, including daily, weekly, and monthly counts, to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including maintenance, vendor management, and technology use.
9. Partner with client-facing teams to manage boutique supply inventory, supporting optimal storage organization and Lean/5S strategies.
10. Assist with care service responsibilities, including client repair flow and inventory reconciliation.
11. Support boutique audits and collaborate with management to implement action plans.
12. Participate in daily boutique setup and breakdown for opening and closing.
13. Exhibit strong communication and problem-solving skills, collaborating effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work retail hours, including weekends, and travel for training as needed.
4. Ability to work in a fast-paced, evolving environment.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.
6. Collaborative approach with a 'can do' attitude.
7. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $25 to $28 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and access to employee assistance programs are also provided. Employees are encouraged to participate in community initiatives with volunteer days off.

Cartier and Richemont Americas are committed to fostering an inclusive and dynamic workplace culture where diversity is celebrated and creativity is encouraged. The company values collaboration, transparency, and the continuous development of its employees, crafting a future where everyone can thrive.