Cartier Operations Coordinator

Cartier, a distinguished member of the Richemont Group, stands as a beacon of luxury and elegance in the fashion industry. Renowned for its exquisite craftsmanship and timeless designs, Cartier offers an unparalleled working environment where innovation meets tradition. As part of the Richemont family, employees benefit from a global network of luxury brands, fostering a culture of excellence and opportunity for professional growth.

1. Ensure adherence to Maison policies and procedures within the boutique, promoting compliance among the team.
2. Coordinate efficient opening and closing procedures.
3. Manage product movement in and out of the boutique, maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and handling of products, particularly high-value items, following appropriate packing, shipping, and receiving procedures.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure efficient operations and seamless client experiences.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Uphold Cartier standards in the boutique environment, including maintenance and management of third-party vendors, tools, technology, and equipment.
9. Partner with client-facing teams to manage boutique supply inventory and support optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and execution of reports.
11. Support boutique audits and partner with management to implement action plans.
12. Participate in daily setup and breakdown of the boutique for opening and closing.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate or bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Fluency in English required; additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Excellent analytical, organizational, and interpersonal communication skills.
5. Strong understanding of client service needs and priorities.
6. Ability to handle multiple tasks simultaneously with accuracy and precision.
7. Collaborative approach with a 'can do' attitude.
8. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate or bachelor’s degree preferred.

Employees enjoy a dynamic work environment, opportunities for professional development, and the prestige of working with a globally recognized luxury brand.

Cartier fosters a culture of collaboration, innovation, and excellence. Embracing diverse perspectives, the company encourages transparency, feedback, and continuous learning, creating a supportive and dynamic workplace.