Cartier Operations Coordinator

New York City • USA

Wednesday, August 27, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. As an employer, Cartier is renowned for its commitment to excellence, innovation, and craftsmanship, offering employees a dynamic and collaborative work environment where they can thrive and contribute to the brand's storied legacy.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and proper product handling, particularly for high-value creations, following appropriate packing, shipping, and receiving procedures.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of daily transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure efficient operations and seamless client experience.
7. Coordinate inventory control processes, including daily, weekly, and monthly counts, to ensure successful annual inventory.
8. Uphold Cartier standards within the boutique environment, including maintenance and management of third-party vendors, tools, technology, and equipment.
9. Partner with client-facing teams to manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and monthly inventory reconciliation.
11. Support boutique audits and partner with management to implement action plans.
12. Participate in daily setup and breakdown of the boutique as needed.
13. Exhibit strong communication and problem-solving skills by partnering with boutique management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology, including MS Office; SAP knowledge preferred.
2. Ability to work retail hours, including weekends, and travel for training as needed.
3. Excellent analytical, organizational, and interpersonal communication skills.
4. Strong understanding of client service needs and priorities.
5. Attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
6. Collaborative approach with a 'can do' attitude.
7. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in community initiatives with volunteer days off.

Cartier fosters a culture of excellence, collaboration, and innovation. Employees are encouraged to embrace diverse perspectives and contribute to a positive and productive work environment. The brand values intellectual curiosity and a passion for learning, ensuring that team members have the opportunity to grow and develop within the organization.