Cartier Operations Coordinator

Cartier, a distinguished maison under the Richemont umbrella, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering an inclusive and dynamic workplace that celebrates diversity and empowers creativity, contributing to the brand's enduring excellence and innovation.

1. Ensure adherence to all Maison policies and procedures, promoting compliance within the team.
2. Coordinate opening and closing procedures efficiently.
3. Manage product movement, including shipments, transfers, and consignments, ensuring quality control and preventing stock losses.
4. Demonstrate excellent care and handling of products, particularly high-value items, following appropriate packing, shipping, and receiving procedures.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of daily transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure seamless business operations and client experience.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including maintenance and vendor management.
9. Manage boutique supply inventory, supporting Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and inventory reconciliation.
11. Support boutique audits and implement action plans with management.
12. Participate in daily boutique setup and breakdown as needed.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.
3. Availability to work retail hours, including weekends, and travel for training as needed.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Understanding of client service needs and priorities.
4. Attention to detail and ability to multitask with accuracy.
5. Collaborative approach with a positive attitude.
6. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $25 to $28 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and an employee assistance program. Employees are encouraged to engage in community initiatives with volunteer days off.

Cartier, as part of Richemont, cultivates a culture of inclusivity and innovation, where diversity is celebrated and creativity is nurtured. The workplace is dynamic and collaborative, encouraging employees to contribute to the brand's legacy of excellence and to make a positive impact in their communities.