Cartier Operations Coordinator

New York City • USA

Friday, March 14, 2025

Cartier, a prestigious maison under the Richemont umbrella, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and perspectives of its employees. This dedication to diversity and inclusion fuels creativity and innovation, ensuring the brand's continued excellence and leadership in the luxury sector.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among the team.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movements, including shipments, transfers, and consignments, ensuring quality control and minimizing stock losses.
4. Demonstrate excellent care in product handling and adhere to packing, shipping, and receiving protocols, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support ecommerce and other transactional flows to ensure seamless business operations and client experiences.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique, including maintenance of tools, technology, and vendor relations.
9. Manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
10. Assist with client repair flow, report execution, and monthly inventory reconciliation.
11. Support boutique audits and collaborate with management on action plans.
12. Participate in daily boutique setup and breakdown for opening and closing.
13. Exhibit strong communication and problem-solving skills in collaboration with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.
3. Must be available to work retail hours, including weekends, and travel for training as needed.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Attention to detail with the ability to multitask accurately and precisely.
5. Collaborative approach with a positive, 'can do' attitude.
6. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $20 to $25.34 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance program, and volunteer days off.

Richemont Americas, and by extension Cartier, is dedicated to creating a dynamic and collaborative environment where diversity is celebrated and inclusion is embraced. This culture of empowerment and creativity is integral to the brand's success and its commitment to crafting the future.