Cartier Operations Coordinator

Cartier, a distinguished name in the realm of luxury, operates under the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As a leader in the luxury market, Cartier is committed to excellence, innovation, and the highest standards of craftsmanship, offering a dynamic and rewarding environment for its employees.

1. Ensure adherence to all Maison policies and procedures, promoting compliance within the team.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement including shipments, transfers, and consignments, ensuring quality control and stock loss prevention.
4. Demonstrate excellent product handling and follow appropriate packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork.
6. Support transactional flows including e-commerce to ensure seamless business operations and client experience.
7. Coordinate inventory control processes, including regular counts and stock movements, to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, managing maintenance, third-party vendors, and technology.
9. Partner with client-facing teams to manage boutique supply inventory and support Lean/5S strategies for optimal storage.
10. Assist with care service responsibilities, including client repair flow and monthly inventory reconciliation.
11. Support boutique audits and partner with management to implement action plans.
12. Participate in daily setup and breakdown of the boutique as needed.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Strong attention to detail with the ability to multitask with accuracy and precision.
5. Collaborative approach with a 'can do' attitude.
6. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Cartier fosters a culture of excellence and innovation, encouraging employees to embrace diverse perspectives and contribute to a collaborative and dynamic work environment. As part of the Richemont Group, Cartier is committed to crafting the future and supporting employee wellbeing through a comprehensive benefits program.