Cartier Operations Coordinator

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a global leader in high-end jewelry, watches, and accessories. As an employer, Cartier is renowned for its commitment to excellence, innovation, and the cultivation of talent, offering a dynamic and rewarding work environment.

1. Ensure compliance with all Maison policies and procedures within the boutique.
2. Coordinate efficient opening and closing procedures.
3. Manage product movement, including shipments, transfers, and consignments, while maintaining quality control.
4. Demonstrate excellent product handling and follow appropriate packing, shipping, and receiving procedures.
5. Monitor financial aspects of boutique sales and ensure timely submission of transactions and paperwork.
6. Support transactional flows, including e-commerce, to ensure seamless client experience.
7. Coordinate inventory control processes and ensure successful annual inventory.
8. Uphold Cartier standards in boutique maintenance and vendor management.
9. Manage boutique supply inventory and support Lean/5S strategies for optimal organization.
10. Assist with care service responsibilities and support boutique audits.
11. Participate in daily boutique setup and breakdown.
12. Exhibit strong communication and problem-solving skills in collaboration with management and peers.
13. Assist with special projects and consistently aim to exceed KPIs.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Remain current on industry news and competition.
16. Contribute to a positive boutique environment and collaborate on operational excellence.
17. Demonstrate Cartier competencies and foster transparency with colleagues.
18. Embrace diverse perspectives and be an active member of the operations community.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Understanding of client service needs and priorities.
5. Attention to detail with the ability to multitask.
6. Collaborative approach with a positive attitude.
7. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days are provided to support community initiatives.

Cartier fosters a culture of excellence and innovation, encouraging employees to craft their future within a supportive and dynamic environment. The company values diversity, collaboration, and the continuous development of its team members.