Cartier Operations Coordinator

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering an inclusive and dynamic workplace that celebrates diversity and innovation. The brand prides itself on creating an environment where creativity thrives, driving excellence and advancing the unique community that is Richemont.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures.
3. Manage product movement in and out of the boutique, maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and handling of products, adhering to packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure efficient operations and seamless client experiences.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique, including maintenance, vendor management, and equipment upkeep.
9. Manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and inventory reconciliation.
11. Support boutique audits and collaborate with management to implement action plans.
12. Participate in daily set up and breakdown of the boutique as needed.
13. Exhibit strong communication and problem-solving skills, collaborating effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.
3. Excellent computer skills, including MS Office; SAP knowledge preferred.
4. Additional language skills are a plus.

1. Availability to work retail hours, including weekends, and travel for training as needed.
2. Ability to work in a fast-paced, evolving environment.
3. Excellent analytical, organizational, and interpersonal communication skills.
4. Strong understanding of client service needs and priorities.
5. Ability to frequently move packages and products.
6. Strong attention to detail with the ability to handle multiple tasks simultaneously.
7. Collaborative approach with a "can do" attitude.
8. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $25 to $28 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas is dedicated to creating a workplace that reflects the diverse world around us. The company values inclusion, creativity, and knowledge, fostering an environment where employees can thrive and contribute to the community. Cartier upholds these values, ensuring a professional and collaborative atmosphere where diverse perspectives are embraced.