Cartier Operations Coordinator

New York • USA

Friday, March 14, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As part of Richemont Americas, Cartier is committed to fostering an inclusive and diverse workplace that reflects the dynamic world we inhabit. The brand prides itself on nurturing talent from a multitude of backgrounds, thereby enriching the creative and innovative spirit that defines its legacy. Richemont's dedication to inclusion and empowerment serves as a catalyst for excellence, propelling the community forward with a unique blend of creativity and knowledge.

1. Ensure adherence to Maison policies and procedures, promoting compliance within the boutique.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement including shipments, transfers, and consignments, ensuring quality control and minimizing stock losses.
4. Demonstrate excellent care in product handling, adhering to packing, shipping, and receiving protocols, especially for high-value items.
5. Monitor financial transactions and ensure timely submission of paperwork to corporate teams.
6. Support ecommerce and other transactional flows to enhance business operations and client experience.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Maintain Cartier standards in boutique maintenance, vendor management, and equipment use.
9. Manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities including client repair flow and inventory reconciliation.
11. Support boutique audits and collaborate with management on action plans.
12. Participate in daily boutique setup and breakdown for opening and closing.
13. Exhibit strong communication and problem-solving skills in collaboration with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Additional language skills are a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Strong attention to detail and ability to multitask with accuracy.
5. Collaborative approach with a 'can do' attitude.
6. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $20 to $25.34 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, wellness reimbursement, and access to the employee assistance program. Volunteer days off for community engagement.

Cartier and Richemont Americas cultivate a workplace culture that celebrates diversity and inclusion, fostering an environment where creativity and excellence thrive. The company values the unique perspectives and talents of its employees, encouraging collaboration and innovation. Employees are empowered to contribute to a positive and productive atmosphere, where mutual respect and shared goals drive success.