Cartier Operations Coordinator

Cartier, a distinguished name in the luxury sector, operates under the esteemed Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and collaborative work environment where innovation and tradition converge. As part of the Richemont family, employees benefit from a rich heritage of luxury and excellence.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures.
3. Oversee the movement of products in and out of the boutique, maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and handling of products, adhering to packing, shipping, and receiving protocols, especially for high-value items.
5. Monitor financial transactions and ensure timely and accurate submission of paperwork to corporate teams.
6. Support ecommerce and other transactional flows to ensure seamless business operations and client experiences.
7. Coordinate inventory control processes, including regular counts and stock movements, to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including upkeep of maintenance, third-party vendors, tools, and technology.
9. Manage boutique supply inventory, including order processes and Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and inventory reconciliation.
11. Support boutique audits and partner with management to implement action plans.
12. Participate in daily boutique setup and breakdown for opening and closing.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Strong attention to detail and ability to multitask with accuracy and precision.
5. Collaborative approach with a 'can do' attitude.
6. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursement, and access to an employee assistance program, along with volunteer days off to support community initiatives.

Cartier fosters a culture of excellence, collaboration, and innovation. As part of the Richemont Group, employees are encouraged to embrace diverse perspectives and contribute to a positive and productive work environment. The company values transparency, teamwork, and a commitment to crafting the future of luxury.