Cartier Operations Coordinator

Houston • USA

Saturday, March 8, 2025

Cartier, a distinguished name in the world of luxury, operates under the esteemed Richemont Group, a conglomerate renowned for its portfolio of prestigious brands. As an employer, Cartier offers a dynamic and collaborative environment where innovation and tradition converge. Employees are valued as integral contributors to the brand's enduring legacy of excellence.

1. Ensure compliance with all Maison policies and procedures within the boutique and influence adherence among team members.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and proper product handling, adhering to packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales and ensure timely and accurate submission of daily transactions and paperwork to corporate teams.
6. Support transactional flows, including e-commerce, to ensure efficient operations and a seamless client experience.
7. Coordinate inventory control processes, including daily, weekly, and monthly counts, and ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including maintenance, vendor management, and technology.
9. Partner with client-facing teams to manage boutique supply inventory, including replenishment needs and order processes.
10. Assist with care service responsibilities, including client repair flow and monthly inventory reconciliation.
11. Support boutique audits and partner with management to implement action plans.
12. Participate in daily setup and breakdown of the boutique for opening and closing.
13. Exhibit strong communication and problem-solving skills by partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all key performance indicators (KPIs).

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology, including MS Office; SAP knowledge preferred.
2. Ability to work retail hours, including weekends, and travel for training as needed.
3. Excellent analytical, organizational, and interpersonal communication skills.
4. Strong understanding of client service needs and priorities.
5. Attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.
6. Collaborative approach with a 'can do' attitude.
7. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in community initiatives with volunteer days off.

Cartier fosters a culture of excellence, where employees are encouraged to embrace innovation while respecting the brand's rich heritage. The workplace is dynamic and collaborative, promoting a sense of belonging and shared purpose. Employees are empowered to contribute to the brand's legacy and are supported in their professional growth and development.