Cartier Operations Coordinator

Chicago • USA

Sunday, March 16, 2025

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As a leading luxury brand, Cartier is committed to fostering a diverse and inclusive workplace that reflects the diversity of its clientele. The company values creativity and knowledge, striving to provide an exceptional client experience through a unified and personalized service approach across North America.

1. Ensure compliance with all Maison policies and procedures within the boutique.
2. Coordinate efficient opening and closing procedures.
3. Manage product movement including shipments, transfers, and consignments while maintaining quality control.
4. Monitor financial aspects of boutique sales and ensure accurate submission of daily transactions.
5. Support transactional flows including e-commerce to ensure seamless business operations.
6. Coordinate inventory control processes to ensure successful annual inventory.
7. Maintain Cartier standards within the boutique environment, including maintenance and vendor management.
8. Manage boutique supply inventory and support optimal storage organization.
9. Assist with client repair flow and monthly inventory reconciliation.
10. Support boutique audits and implement action plans with management.
11. Participate in daily boutique setup and breakdown for opening and closing.
12. Exhibit strong communication and problem-solving skills with management and peers.
13. Assist with special projects as needed.
14. Develop brand knowledge to convey Cartier heritage and values.
15. Remain informed on industry news and competition.
16. Contribute to a positive and productive boutique environment.
17. Collaborate with management to enhance operational excellence.
18. Embrace and integrate diverse perspectives.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Ability to work retail hours including weekends.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with ability to multitask accurately.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected hourly rate: $26 - $29. Salaries will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also provided.

Cartier is dedicated to creating a workplace that embraces diversity and inclusion, fostering an environment where creativity and collaboration thrive. The company encourages a culture of transparency, continuous learning, and community involvement, aligning with its commitment to crafting the future.