Cartier Operations Coordinator

Cartier, a prestigious brand under the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As part of Richemont Americas, Cartier is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and experiences of its employees. The company prides itself on creating an environment where creativity and knowledge thrive, contributing to its reputation for excellence in the luxury industry.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage the movement of products, including shipments, transfers, and consignments, while maintaining quality control and preventing stock losses.
4. Demonstrate excellent care and handling of products, particularly high-value items, and oversee packing, shipping, and receiving processes.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support ecommerce and other transactional flows to ensure seamless business operations and client experiences.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Uphold Cartier standards within the boutique, including maintenance and management of third-party vendors, tools, and technology.
9. Partner with client-facing teams to manage boutique supply inventory and support Lean/5S strategies for optimal storage organization.
10. Assist with care service responsibilities, including client repair flow and inventory reconciliation.
11. Support boutique audits and collaborate with management to implement action plans.
12. Participate in daily set up and break down of the boutique for opening and closing.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all key performance indicators (KPIs).

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Strong attention to detail and ability to handle multiple tasks simultaneously.
5. Collaborative approach with a 'can-do' attitude.
6. Intellectual curiosity and passion for learning.
7. Additional language skills are a plus.

Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected hourly range: $25 to $28 (overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to engage in community service with volunteer days off.

Cartier, as part of Richemont, is dedicated to crafting a future that embraces diversity and inclusion. The company values a collaborative and dynamic work environment where employees are empowered to contribute to the brand's legacy of luxury and innovation. Richemont encourages its employees to engage with their communities and supports initiatives that drive positive change.