Cartier Operations Coordinator

Beverly Hills • USA

Thursday, March 20, 2025

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the varied backgrounds and experiences of its clientele and communities. This dedication to diversity and inclusion fuels creativity and innovation, ensuring the delivery of exceptional client experiences across its network.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movements including shipments, transfers, and consignments, ensuring quality control and preventing stock losses.
4. Demonstrate excellent product care and handling, following appropriate packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring accurate and timely submission of transactions and paperwork to corporate teams.
6. Support e-commerce and other transactional flows to ensure seamless client experiences.
7. Coordinate inventory control processes, including regular counts and stock movements, to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique environment, including upkeep of maintenance, vendor relations, and equipment.
9. Collaborate with client-facing teams to manage boutique supply inventory and support Lean/5S strategies for optimal organization.
10. Assist with care service responsibilities, including client repair flow and monthly inventory reconciliation.
11. Support boutique audits and collaborate with management to implement action plans.
12. Participate in daily setup and breakdown of boutique operations as needed.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects and consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work in a fast-paced, evolving environment.
4. Strong attention to detail and ability to multitask with accuracy.
5. Collaborative approach and ability to foster a united work environment.
6. Intellectual curiosity and passion for learning.

Previous operations experience in the luxury retail, service, or hospitality industry is considered a plus.

Associate’s or Bachelor’s degree preferred.

Salaries will be negotiated based on relevant skills and experience.

Cartier offers a comprehensive benefits program including medical, dental, and vision insurance, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier fosters a culture of excellence, diversity, and inclusion, valuing the unique perspectives and contributions of each team member. The company emphasizes a collaborative and dynamic work environment where creativity and knowledge are leveraged to deliver outstanding client experiences.