Cartier Operations Associate

Tokyo • Japan

Monday, July 14, 2025

Cartier, a prestigious maison founded in 1847 in Paris, continues to captivate connoisseurs of beauty and elegance worldwide. Renowned as the 'Jeweler of Kings, King of Jewelers' by King Edward VII of England, Cartier's opulent universe reflects a distinctive style and an unending passion for creativity established by its third-generation leader, Louis Cartier. As part of the Richemont Group, Cartier maintains its commitment to craftsmanship and innovation, producing exceptional creations that honor its 169-year tradition.

1. Ensure accurate and efficient execution of back-office operations, including inventory management and accounting procedures.
2. Manage daily inventory tasks such as receiving, dispatching, and stock transfers between boutiques, ensuring product protection and quality control.
3. Oversee consignment and reservation statuses, reporting overdue items to sales staff and relevant departments.
4. Coordinate product tag changes during price adjustments and assist with supply chain inventory requests.
5. Prepare and facilitate annual, cycle, and spot inventory counts, addressing discrepancies with responsible parties.
6. Handle the transportation of merchandise, including valuables, between locations as needed.
7. Ensure compliance with accounting procedures and guidelines within the boutique, including opening and closing procedures.
8. Manage sales figures across all payment methods, including deposits, tax refunds, and refunds.
9. Support boutique management and sales staff with fair and event preparations, sales aggregation, and promotional budget management.
10. Submit specific reports to the retail operations and business planning departments monthly.
11. Explain operational rules within the boutique and address guideline-related inquiries.
12. Manage office supplies and inventory, coordinating with the relations center and sales staff.
13. Facilitate in-store pickup for e-commerce purchases.

1. Minimum of 4 years of administrative experience.

1. Proficiency in Excel and Word at an intermediate level.
2. Knowledge of SAP is advantageous.
3. Strong numerical management skills with the ability to process figures accurately and swiftly.
4. Ability to set and commit to achieving SMART goals.
5. Service-oriented mindset to support sales staff in delivering exceptional customer service.
6. High ethical standards and adherence to company rules.
7. Teamwork skills to understand roles, provide advice, and support boutique staff.
8. Effective communication skills to express ideas clearly and constructively.
9. Attention to detail, proactivity, and a continuous learning mindset about Cartier products.

A minimum of four years in an administrative capacity, preferably within a luxury retail environment.

The position offers a comprehensive onboarding program with a buddy system for the first three months, ensuring new employees receive detailed guidance and support.

Cartier fosters a culture of elegance, innovation, and tradition, emphasizing the importance of craftsmanship and creativity. Employees are encouraged to uphold high ethical standards and contribute to a collaborative and supportive work environment.