Cartier Operations Associate

Sapporo • Japan

Thursday, July 3, 2025

Cartier, a distinguished jeweler founded in Paris in 1847, continues to captivate individuals worldwide with its dedication to beauty and elegance. Once hailed as the "jeweler of kings and the king of jewelers" by King Edward VII, Cartier's rich legacy is a testament to the unique style and boundless creativity established by its third generation, Louis Cartier. As part of the Richemont Group, Cartier is committed to innovation and exceptional craftsmanship, perpetuating its storied tradition.

1. Provide exceptional customer service and sales support in the Cartier boutique.
2. Manage customer relations and inventory control.
3. Handle jewelry and watch repair requests.
4. Perform operational tasks related to sales and customer service.

1. Experience in luxury retail or customer service roles.
2. Minimum of two years of professional experience in sales or customer service.
3. Ability to build trust and provide flexible solutions to clients.
4. Teamwork experience in a collaborative environment.

1. Strong interpersonal and communication skills.
2. Proficiency in customer relationship management.
3. Ability to manage inventory and operational tasks.
4. Fluency in English and Japanese; proficiency in Chinese is advantageous.

Candidates should have a minimum of two years of experience in luxury retail, customer service, or related fields.

Comprehensive training programs, including a four-day induction in Tokyo and ongoing mentorship for three months.

Cartier fosters a culture of excellence and innovation, deeply rooted in its rich heritage. Employees are encouraged to embody the Maison's spirit of elegance and passion, contributing to a collaborative and dynamic work environment.