Cartier Omnichannel Operations Senior Project Manager

Cartier, a distinguished name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless designs. As part of the Richemont Group, Cartier benefits from a robust global presence and a commitment to innovation and excellence. The brand offers a dynamic work environment where creativity and operational prowess are highly valued.

1. Lead large-scale boutique projects within the Swiss network, acting as the project manager of the operational taskforce.
2. Coordinate transversal stakeholders to ensure smooth execution of strategic boutique extensions, openings, and restructurings.
3. Ensure alignment between business objectives, operational requirements, and project deliverables.
4. Monitor and follow up on the roadmap, ensuring milestones are met, risks are anticipated, and progress is communicated to all stakeholders.
5. Lead transversal initiatives to improve commercial operations efficiency.
6. Manage and follow up on operational projects with boutiques on stock and commercial initiatives, ensuring clear alignment and impact measurement.
7. Monitor OPS budget, ensuring cost efficiency and compliance.
8. Drive the adoption and strategic deployment of Cartier Digital tools to enhance boutique performance and client experience.
9. Act as the main interface between boutiques, central teams, and IT for digital initiatives, ensuring that business needs are translated into effective technical solutions.
10. Lead tool roll-outs, including change management, user guides, and training programs to ensure successful implementation and long-term adoption.
11. Animate and develop the Key Users community, fostering knowledge sharing, best practices, and continuous improvement.

1. Master’s degree in Business, Engineering, or Operations Management.

1. Strong command of Excel, PowerPoint, and SAP.
2. Proficiency with digital tools and applications.
3. Fluency in English; French is an asset.
4. Strong interpersonal and communication skills.
5. Ability to work effectively with various departments and boutique teams.

Minimum 5 years of experience in project coordination, operations, or cross-functional initiatives, ideally in a retail or omnichannel environment.

Master’s degree in Business, Engineering, or Operations Management.

The position offers excellent working conditions, including collaboration with an engaged and dedicated team, exposure to various business areas, and attractive benefits.

Cartier fosters a culture of continuous improvement, innovation, and operational excellence. Employees are encouraged to be curious, solution-oriented, and proactive, contributing to a stimulating environment where collaboration and communication are key.