Cartier Omni-Channel Retail Director

Cartier, a distinguished name in the realm of luxury, is renowned for its exquisite craftsmanship and timeless elegance. As a part of the Richemont Group, Cartier upholds a legacy of over 170 years in high jewelry and prestigious watchmaking. The brand is committed to innovation, sustainability, and creativity, offering employees the opportunity to contribute to a storied heritage while shaping the future of luxury.

1. Develop and implement a comprehensive omni-channel strategy aligned with SEAO business objectives.
2. Integrate online and offline channels to enhance the client journey and personalize experiences.
3. Define and track KPIs to identify growth opportunities and refine initiatives.
4. Embed a client-first mindset across e-commerce and omnichannel activities.
5. Activate clienteling programs to elevate service standards and deepen client loyalty.
6. Collaborate with retail teams to align strategies and initiatives across channels.
7. Design programs and tools to empower retail staff in delivering enhanced in-store experiences.
8. Oversee e-commerce platform performance and drive online sales growth.
9. Identify and execute commercial opportunities based on analytics and market trends.
10. Manage budget planning and reporting to ensure effective resource allocation.
11. Lead and mentor a small team, fostering a collaborative and innovative culture.

1. Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
2. At least 10 years of experience in luxury retail or omni-channel environments.
3. Minimum of 3 years in direct people management or team leadership roles.
4. Proven success in leading omni-channel strategies that drive sales and enhance client experiences.

1. Strong commercial acumen and analytical skills.
2. Proficiency in e-commerce platforms and CRM systems.
3. Excellent project management capabilities.
4. Superior interpersonal and presentation skills.

A minimum of 10 years in luxury retail or omni-channel environments, with at least 3 years in leadership roles.

Bachelor's degree in Business Administration, Marketing, or related field; MBA is a plus.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Cartier fosters a culture of innovation and excellence, where creativity and tradition coexist. Employees are encouraged to contribute to a collaborative environment that values sustainability and continuous improvement.