Cartier Luxury Sales Ambassador

New York City • USA

Tuesday, August 19, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to excellence, offering a dynamic work environment where innovation and tradition blend seamlessly. Employees are encouraged to embody the brand's values and contribute to its legacy of sophistication and elegance.

1. Consistently achieve or exceed monthly sales targets as directed by management.
2. Provide exceptional customer service, ensuring a unique client experience across all touchpoints.
3. Adapt sales approach according to client needs and motivations, handling objections with ease.
4. Cultivate and maintain client relationships through Maison-specific CRM initiatives.
5. Accurately capture client data for follow-up and relationship building.
6. Resolve client issues and escalate concerns to management as needed.
7. Participate in in-store and offsite events and networking opportunities.
8. Comply with all security and operational policies and procedures.
9. Assist with daily boutique operations, including set-up, breakdown, and maintenance.
10. Participate in inventories and cycle counts to ensure successful audits.
11. Assist with special projects such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail.

1. Ability to work in a fast-paced retail environment.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong understanding of customer service needs and priorities.
5. Attention to detail with ability to multitask with precision.
6. Additional language skills are a plus.
7. General knowledge of timepiece movements preferred.

Candidates must have 2 to 5 years of previous experience in luxury retail, demonstrating a strong understanding of customer service needs and priorities.

College degree preferred.

Expected hourly range: $26/HR-$28/HR, commission and overtime eligible. Salaries will be negotiated based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Employees also enjoy paid time off and access to an employee assistance program.

Cartier fosters a culture of elegance and innovation, encouraging employees to uphold the brand's prestigious image. The company values professionalism, teamwork, and a commitment to excellence, providing opportunities for personal and professional growth within the luxury sector.