Cartier Luxury Sales Ambassador

New York • USA

Monday, November 10, 2025

Cartier, a distinguished name in the realm of luxury, is part of the esteemed Richemont group, renowned for its commitment to excellence and innovation. As a global leader in the luxury goods industry, Cartier offers an unparalleled work environment that fosters creativity and professional growth, making it a coveted employer for those passionate about high-end fashion and jewelry.

1. Achieve and surpass monthly sales targets as directed by management.
2. Deliver exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Adapt sales approach to meet client needs and motivations.
4. Negotiate and manage client objections effectively.
5. Support after-sales clients, providing recommendations aligned with Maison values.
6. Cultivate client relationships through exceptional service and CRM initiatives.
7. Accurately capture and utilize client data for relationship building.
8. Resolve client issues and escalate to management when necessary.
9. Participate in in-store and offsite events and networking activities.
10. Comply with all security and operational policies and procedures.
11. Assist with daily boutique operations, including setup, breakdown, and maintenance.
12. Participate in merchandising and inventory activities.
13. Assist with special projects as needed.

1. 2 to 5 years of experience in luxury retail.
2. Ability to work weekends and one weekday consistently.

1. Proficiency in a fast-paced retail environment.
2. Computer and internet proficiency, with MS Office experience required and SAP knowledge preferred.
3. Excellent interpersonal and communication skills.
4. Strong customer service orientation and understanding of client priorities.
5. Attention to detail with multitasking ability.
6. Additional language skills are advantageous.
7. Knowledge of timepiece movements is preferred.

2 to 5 years of previous experience in luxury retail is required.

College degree preferred.

Richemont prioritizes employee wellbeing, offering comprehensive benefits including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off and access to an employee assistance program.

Cartier fosters a culture of excellence and innovation, encouraging a professional demeanor and a team-player approach. Employees are expected to uphold the brand's prestigious image while contributing to a collaborative and dynamic work environment.