Cartier Luxury Retail Sales Associate

New York • USA

Monday, November 10, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier offers a dynamic and sophisticated work environment where employees are encouraged to excel and innovate in the realm of high-end jewelry and timepieces.

1. Achieve and surpass monthly sales targets as set by management.
2. Deliver exceptional customer service, ensuring a unique client experience at all touchpoints.
3. Develop and maintain client relationships through Maison-specific CRM initiatives.
4. Accurately capture and utilize client data for relationship building.
5. Resolve client issues and escalate to management when necessary.
6. Participate in in-store and offsite events and networking activities.
7. Comply with all security and operational policies and procedures.
8. Assist with daily boutique operations, including merchandising and inventory management.
9. Support special projects such as price changes and back-office responsibilities.

1. 2 to 5 years of experience in luxury retail.
2. Ability to work Saturdays, Sundays, and one weekday consistently.

1. Proficiency in MS Office; SAP knowledge preferred.
2. Strong interpersonal and communication skills.
3. Understanding of customer service needs and priorities.
4. Attention to detail and ability to multitask.
5. Additional language skills are advantageous.
6. General knowledge of timepiece movements is preferred.

2 to 5 years of previous experience in luxury retail is required.

A college degree is preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Employees also enjoy paid time off and access to an employee assistance program.

Cartier fosters a culture of excellence and innovation, where employees are encouraged to uphold the brand's prestigious image and contribute to its legacy. The work environment is collaborative, with a focus on personal and professional growth, supported by the resources of the Richemont Group.