Cartier Learning and Development Manager

Cartier, a distinguished name in the world of luxury, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and enriching work environment that fosters creativity and innovation. The brand is committed to nurturing talent and providing opportunities for professional growth within the luxury fashion industry.

1. Align learning initiatives with business strategies in collaboration with the Managing Director of Thailand and the Regional Head of Learning & Talent.
2. Develop and execute an annual learning plan tailored to the needs of office and retail staff.
3. Design and deliver local learning solutions and workshops to enhance client experience.
4. Foster community engagement among key talents across various product categories.
5. Supervise the Assistant L&D Manager and Sales Coach in daily operations.
6. Monitor and evaluate the effectiveness of learning interventions to ensure high ROI.
7. Coach retail teams to enhance skills and achieve sales KPIs.
8. Maintain accurate training records and manage the learning management system (LMS).
9. Track and manage the L&D budget in alignment with the annual plan.

1. 5-7 years of relevant experience in the retail or service industry.
2. Bachelor’s degree in Psychology, Business Administration, Human Resources Management, or a related field.

1. Proficiency in Microsoft Office Suite.
2. Excellent communication skills in English (Mandarin is advantageous).
3. Strong coaching and facilitation techniques.
4. Leadership skills.
5. Strategic project thinking and project management skills.

5-7 years of experience in the retail or service industry, focusing on learning and development.

Bachelor’s degree in Psychology, Business Administration, Human Resources Management, or a related field.

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury industry.

Cartier fosters a culture of continuous improvement and excellence, encouraging collaboration and innovation. Employees are empowered to contribute to the brand's legacy of luxury and sophistication, with a focus on enhancing client experiences and achieving business objectives.