Cartier Junior Business Analyst — Special Orders (Alternance)

Cartier is a leading maison within the Richemont group, renowned for high-end jewellery, watches and bespoke client services. As a global luxury brand, Cartier combines artisanal savoir‑faire with structured business processes to deliver exceptional, highly personalised customer experiences.

1. Support end-to-end processing of special and bespoke orders, ensuring accuracy, timeliness and compliance with internal procedures.
2. Analyse order data to identify bottlenecks, trends and opportunities for process optimisation across supply chain and client services.
3. Prepare operational and management reports, dashboards and ad hoc analyses to inform stakeholders and facilitate decision-making.
4. Coordinate with internal teams — sales, atelier, production planning, logistics and quality — to monitor order progress and resolve exceptions.
5. Document and refine workflows, SOPs and control points for bespoke order management and contribute to continuous improvement initiatives.
6. Participate in functional testing for process or system changes and support user adoption through clear documentation and training aids.

1. Currently enrolled in a Bachelor's or Master's program in Business, Supply Chain, Industrial Engineering, Information Systems or equivalent (required for alternance).
2. Strong analytical aptitude with demonstrable experience in data manipulation and reporting (academic projects, internships or coursework).
3. Excellent organisational skills with an attention to detail and the ability to manage competing priorities in a deadline-driven environment.
4. Professional communication skills and ability to liaise with cross-functional, multilingual teams.
5. Problem-solving mindset and eagerness to learn luxury industry processes and bespoke order workflows.

1. Advanced Microsoft Excel (pivot tables, lookups, data visualisation)
2. Microsoft PowerPoint for executive reporting
3. Basic SQL or comfort querying relational datasets (preferred)
4. Process mapping and documentation
5. Data analysis and KPI tracking
6. Stakeholder management and cross-functional coordination

Academic projects, internships or 0–2 years' experience in business analysis, operations, order management or supply chain; prior exposure to luxury retail or bespoke product workflows is an advantage.

Currently enrolled in a tertiary degree program (Bachelor's or Master's) in Business, Supply Chain, Industrial Engineering, Information Systems or equivalent; alternance/apprenticeship-compatible program required.

Cartier cultivates a culture that balances artisanal craftsmanship with rigorous operational discipline; teams value discretion, meticulousness and a client-centric mindset. The workplace places emphasis on mentorship and cross-disciplinary collaboration, enabling early-career professionals to gain exposure across commercial, production and client-service functions.