Cartier International Client Services Intern

Meyrin • Switzerland

Friday, January 17, 2025

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers unparalleled opportunities for professional growth and development within a global network of prestigious brands. The company is committed to fostering a dynamic and inclusive work environment where innovation and excellence are at the forefront.

1. Enhance Client Services reporting tools and conduct performance analysis.
2. Follow up and deep dive into monthly Client Services KPIs.
3. Implement new reporting and monitor regularly with markets.
4. Conduct intelligence benchmarking on services, prices, lead times, and assets.
5. Identify enhancement opportunities for the Client Services reporting tool by collecting community needs, creating request tickets, and prioritizing new features.
6. Lead performance analysis for Cartier’s worldwide Warranty Extension program.
7. Monitor and communicate regularly on market results and review training materials.
8. Support markets’ requests and create one-pagers to assist boutiques with registration.
9. Track and provide reports on complaint volumes and Client Services satisfaction KPIs.
10. Provide analysis from various internal tools to support decision-making and prepare meetings with markets.

1. Business or Engineering student, university or equivalent.
2. Successful first experience in analytical assignments, in Marketing or Client Services.

1. Analytical mindset with problem-solving skills.
2. Proficiency in Excel and PowerPoint; knowledge of SAP Salesforce reporting software is a plus.
3. Excellent communication, collaboration, and organizational skills.
4. Fluency in English, both written and spoken.
5. Comfortable with the Office package (Excel, PowerPoint, Teams, etc.).

A successful first experience in analytical assignments, preferably in Marketing or Client Services, is required.

Business or Engineering student, university or equivalent.

Opportunity to work within a prestigious luxury brand and gain valuable industry experience.

Cartier is dedicated to cultivating a workplace culture that values diversity, creativity, and collaboration. Employees are encouraged to innovate and excel in a supportive environment that promotes professional growth and personal development.