Cartier Floor Supervisor

London • UK

Tuesday, May 13, 2025

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier offers a dynamic environment where creativity and excellence are at the forefront, providing opportunities for professional growth and personal development within the luxury industry.

1. Assist Boutique Management in defining, implementing, and monitoring action plans to achieve sales targets.
2. Manage, train, and motivate the sales team to enhance performance and engagement.
3. Optimize floor management in collaboration with the Boutique Assistants team to elevate client experience.
4. Collaborate with the Cartier Learning & Development team to develop individual coaching plans for managers.
5. Participate in cross-departmental and omni-channel projects, including client conversion and e-commerce initiatives.
6. Ensure an exceptional client experience before, during, and after sales.
7. Cultivate strong client relationships to foster loyalty and expand the client portfolio.
8. Ensure adherence to all Group, Maison, and boutique policies and procedures.
9. Oversee the availability and use of client and sales tools, providing engaging and creative briefs.
10. Assist with boutique operational projects, including inventories and IT implementations.

1. Previous experience in management or leadership roles.
2. Experience in the luxury watch or jewelry sector preferred.
3. Proven ability to prioritize and work under pressure in high-traffic environments.

1. Strong interpersonal and communication skills.
2. Client-centric approach with attention to detail.
3. Proficiency in SAP is beneficial.
4. Ability to motivate and support sales associates.
5. Excellent negotiation and problem-solving skills.

Previous experience in luxury retail, particularly in management or leadership roles, is preferred. Experience with sophisticated clientele and a background in watches or jewelry is advantageous.

Cartier offers a diverse and inclusive work environment, fostering creativity and knowledge. Employees benefit from professional and personal growth opportunities and are part of a supportive team that values uniqueness and diversity.

Cartier embraces a culture of diversity and inclusion, recognizing the value that diverse backgrounds and experiences bring to the workplace. The company fosters an environment where creativity and excellence thrive, and employees are encouraged to leverage their unique perspectives to contribute to the brand's iconic status in luxury.