Cartier Ecommerce Executive

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and innovative work environment where employees are encouraged to excel and contribute to the brand's storied legacy. The company values diversity and inclusivity, fostering a culture where creativity and collaboration are paramount.

1. Coordinate with Client Relations Center, logistics, and warehouse teams to support order processing, delivery, returns, and manual flows.
2. Act as the primary contact for manual flows in collaboration with the warehouse and CRC.
3. Contribute to the phone sales process and support CRC in converting contacts into purchases.
4. Submit, track, and resolve technical tickets and enhancement requests.
5. Support User Acceptance Testing (UAT) and regression testing for new feature rollouts.
6. Train CRC, retail, and operations teams on ecommerce systems, tools, and processes.
7. Assist in creating and maintaining homepage plans and campaign briefs.
8. Ensure all website content is accurate, current, and aligned with HQ and market guidelines.
9. Support implementation of content strategies to increase engagement and conversion.
10. Participate in campaign meetings to integrate ecommerce across all relevant touchpoints.
11. Support execution of product merchandising strategies for optimal online visibility.
12. Manage product categorization, tagging, filters, and search optimization.
13. Analyze sales data to identify opportunities for improvement.
14. Track product lifecycle and manage assortment including novelties, out-of-range, and limited editions.
15. Track and analyze website traffic, sales, and operations performance.
16. Support generation of reports and insights for the Ecommerce Manager.

1. Minimum of 4 years' experience in ecommerce, digital marketing, or retail.

1. Strong organizational and time management skills with high attention to detail.
2. Collaborative mindset, adaptability, and ability to multitask.
3. Solid understanding of ecommerce and eagerness to grow further.
4. Proficiency in Microsoft Office Suite.
5. Familiarity with web analytics tools such as Google Analytics is a plus.
6. Passion for delivering outstanding online shopping experiences.

A minimum of 4 years in ecommerce, digital marketing, or retail is required.

Cartier offers an energizing environment for career growth, opportunities to contribute to a legacy of creativity, and a culture that celebrates achievements and fosters meaningful connections.

Cartier is a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive. The company empowers individual talents and values diverse perspectives, driving innovation and exceptional experiences.