Cartier E-Commerce Operations Coordinator

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in the luxury industry. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and multicultural work environment that fosters innovation and excellence. As an employer, Cartier is committed to nurturing talent and providing opportunities for professional growth within the prestigious Richemont family.

1. Manage the operational follow-up of online orders from initiation to completion.
2. Ensure smooth operations and resolve issues promptly.
3. Act as the main liaison between customer service and operational stakeholders such as warehouse, logistics, finance, and fraud departments.
4. Organize and oversee exceptional order and delivery services for high-value orders.
5. Track client returns and exchanges daily.
6. Troubleshoot and provide support for ad hoc issues to ensure seamless operations.

1. Strong interest in e-commerce operations and the luxury industry.
2. Positive and enthusiastic attitude with an entrepreneurial spirit.

1. Excellent English communication skills.
2. Knowledge of SAP and Zendesk is advantageous.
3. Ability to structure and organize work efficiently.
4. Comfortable in a fast-paced, collaborative environment.

Experience in e-commerce operations, preferably within the luxury sector.

The role offers opportunities for personal and professional development within the Cartier and Richemont community. Employees benefit from a vibrant international environment, collaboration with dedicated colleagues, and a workplace located in the heart of Amsterdam.

Cartier fosters a culture of excellence, innovation, and collaboration. As part of the Richemont Group, the company values internal development and mobility, offering a supportive environment for career advancement. The workplace is dynamic, multicultural, and committed to delivering a best-in-class client experience.