Cartier E-Commerce Manager

Cartier, a distinguished name in the luxury goods sector, is part of the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a work environment that fosters innovation and excellence. As an employer, Cartier is committed to nurturing talent and providing opportunities for professional growth within its global network.

1. Conduct comprehensive competitive market research to inform strategic decisions.
2. Coordinate and manage the project calendar to ensure timely execution of digital initiatives.
3. Collaborate with stakeholders to develop localized homepage plans and key campaigns.
4. Provide support for order-related inquiries and issues.
5. Execute e-merchandising tasks to enhance product display, website search results, and personalization.
6. Manage local website catalog for visibility, sellability, and content relevance.
7. Consolidate and prioritize market requests for local content adaptations to support activations.
8. Analyze and monitor website performance, client journey, and market trends to improve conversion rates.
9. Provide support and feedback on selected projects through to completion.
10. Raise and follow up on service tickets for bugs, improvements, and tasks to ensure timely resolution.
11. Offer administrative support for eCommerce orders during peak gifting periods, if necessary.
12. Collaborate closely with the eCommerce operations team on order-related topics.
13. Compile weekly and monthly business reports with insights for key stakeholders.

1. Strong communication and negotiation skills.
2. Proficiency in handling large volumes of data and numerical analysis.
3. Positive attitude and logical thinking.
4. Strong sense of ownership and accountability.
5. Ability to maintain a positive mindset and 'can do' attitude.

Experience in eCommerce is advantageous.

Opportunity to be part of a dynamic and diverse team dedicated to creating bespoke client experiences. Potential for career advancement within Cartier and the Richemont Group.

Cartier fosters a culture of excellence and innovation, encouraging employees to go beyond the extra mile to deliver exceptional client experiences. The company values diversity and provides a collaborative environment where team dynamics are integral to success.