Cartier Director of Retail Operations

Cartier, a distinguished name in the luxury fashion industry, is part of the esteemed Richemont Group. Renowned for its commitment to diversity and inclusion, Cartier North America strives to create a workforce that mirrors the diversity of its clientele and communities. The company fosters an environment where creativity and knowledge thrive, driving excellence in every facet of its operations.

1. Lead the strategic compliance roadmap for retail operations across North America, identifying and mitigating risks.
2. Collaborate with international and local stakeholders to align policies and procedures.
3. Establish governance routines to facilitate decision-making and cross-functional alignment.
4. Monitor boutique operations and commercial compliance, ensuring continuous improvement.
5. Ensure compliance with Maison standards and regulatory expectations, integrating risk-based methodologies into audits.
6. Define and implement compliance training strategies in collaboration with stakeholders.
7. Partner with key departments to embed compliance into daily operations and boutique initiatives.
8. Provide strategic leadership to the operations team, fostering a culture of accountability and service excellence.
9. Oversee team performance management, providing feedback and coaching.
10. Cultivate relationships with stakeholders to champion compliance best practices.
11. Develop and implement OKRs, KPIs, and career development plans for the team.

1. Bachelor's degree in business administration, economics, or related field.
2. MBA or advanced degree preferred.
3. 8+ years of experience in a commercial or operational role, with 5 years in leadership.
4. Proven track record in managing policy and procedure implementation.
5. Boutique leadership experience preferred.
6. Strong analytical and problem-solving skills.
7. Excellent communication and presentation skills.
8. Experience leading and managing cross-functional teams.
9. Proficiency in Microsoft Office Suite and relevant software.

1. Strategic leadership and governance
2. Compliance and risk management
3. Cross-functional collaboration
4. Analytical and problem-solving
5. Communication and presentation
6. Team leadership and development
7. Project management methodologies

A minimum of 8 years in a commercial or operational role, with at least 5 years in a leadership capacity, preferably within the luxury retail sector.

Bachelor's degree in business administration, economics, or related field. MBA preferred.

Expected salary range: $160,000-$185,000 plus incentives. Negotiable based on skills and experience.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Cartier North America prides itself on a culture that values diversity, inclusion, and creativity. The company promotes a compliance-driven environment where innovation is encouraged, and employees are empowered to contribute to the organization's success.