Cartier Director of Care Services

New York • USA

Tuesday, June 3, 2025

Cartier, a distinguished name in the luxury fashion industry, operates under the esteemed Richemont Group. Known for its timeless creations and commitment to excellence, Cartier values diversity and inclusion as cornerstones of its workforce. The brand strives to reflect the diversity of its clientele and communities, fostering an environment where creativity and knowledge thrive.

1. Act as the strategic leader of Services across the Maison, ensuring the development and delivery of service strategies and action plans.
2. Oversee all Services projects, managing project timelines, task prioritization, and team assignments to ensure timely completion and ROI tracking.
3. Conduct in-depth data analysis from Client Services activations, updating on boutique performance and identifying potential roadblocks and opportunities for improvement.
4. Adapt and manage all Client Service product-related initiatives from HQ for local implementation, ensuring relevancy and consistency.
5. Set the in-boutique Client Services activity strategy, collaborating with Retail functions for proper deployment of the operating model.
6. Manage and animate the Service Advisor Community within the retail network, supporting onboarding and providing continuous updates and training.
7. Build and maintain relationships with local Richemont and Cartier business partners to ensure successful implementation of service initiatives.
8. Contribute to the Client Experience department by evolving the service promise based on field and client insights.
9. Lead and manage the Client Services team, providing support, development opportunities, and overseeing recruitment and onboarding.
10. Establish strong relationships with Cartier NA Executive Committee and key partners to identify needs and provide business solutions.
11. Strengthen internal communications and promote a positive work environment.

1. Bachelor’s degree
2. Minimum of 7 years of experience in the luxury retail industry
3. Proficiency with Looker, Microsoft Excel, Word, PowerPoint, and Outlook
4. Strong understanding of retail trends and competition monitoring
5. Passion for client satisfaction and ability to motivate retail teams
6. Strong stakeholder management skills
7. Excellent interpersonal communication skills
8. Problem-solving and analytical capabilities
9. Experience managing and developing a team
10. Experience in a matrix organization and working with international headquarters

1. Leadership and strategic planning
2. Project management
3. Data analysis
4. Stakeholder management
5. Interpersonal communication
6. Problem-solving
7. Team development
8. Cross-functional collaboration

A minimum of 7 years in the luxury retail industry, with experience in managing and developing teams, and working in a matrix organization.

Bachelor’s degree

Expected salary: $160,000 to $185,000

Cartier offers a comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Cartier fosters a culture of inclusion, creativity, and excellence, reflecting the diversity of its clients and communities. The brand is committed to crafting the future with a focus on employee well-being and community engagement.