Cartier Deputy Boutique Manager

Cartier, a renowned name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. Known for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and prestigious work environment that fosters creativity and innovation.

1. Serve as a brand ambassador, ensuring an exceptional customer experience and optimal product presentation.
2. Drive sales growth through active selling and expanding the customer network.
3. Handle customer complaints, special orders, and collaborate with the back office and headquarters.
4. Support the Boutique Manager in leading the team to ensure smooth boutique operations.
5. Contribute to creating a positive and dynamic work environment, setting performance goals, and providing constructive feedback and training.
6. Participate in scheduling and workforce management in coordination with the Boutique Manager.
7. Implement team suggestions to enhance boutique development and strengthen local presence.
8. Introduce and utilize software solutions to support sales processes and customer management.
9. Oversee financial, administrative, and audit management of the boutique, ensuring compliance with procedures.
10. Monitor cash transactions, inventory, and ensure flawless stock audits.
11. Manage customer returns and liaise with headquarters as needed.
12. Collaborate with local service providers to maintain boutique functionality.
13. Develop and analyze business plans and prepare recurring reports.
14. Adopt audit-relevant management, security guidelines, and processes in collaboration with the Boutique Manager.

1. 5-7 years of experience in luxury sales, preferably in jewelry and/or watches, with significant management experience.

1. Excellent communication skills in German and English.
2. Strong leadership abilities and customer insight.
3. Outstanding analytical, organizational, and interpersonal communication skills.
4. Resilient team player with a confident, open, and appropriate demeanor.
5. Precise and meticulous work style, with knowledge of SAP or similar ERP systems preferred.

5-7 years of experience in luxury sales, ideally within the jewelry and/or watch sector, including relevant management experience.

Cartier offers a prestigious work environment with opportunities for professional growth and development within the luxury fashion industry.

Cartier fosters a culture of excellence, innovation, and collaboration, encouraging employees to contribute to the brand's legacy while developing their own careers in a supportive and dynamic environment.