Cartier Deputy Boutique Manager

Cartier, a distinguished name in the world of luxury, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Cartier is committed to fostering an inclusive and diverse workplace that empowers creativity and excellence. The brand values the uniqueness of its employees and strives to create an environment where diversity is celebrated and leveraged to inspire iconic creations.

1. Lead and develop a high-performing boutique team with a focus on performance, inclusion, and engagement.
2. Oversee sales operations and ensure an exceptional client experience aligned with Cartier standards.
3. Contribute to the definition and implementation of boutique strategies and activations.
4. Support all aspects of operations in the absence of the Boutique Manager.
5. Define individual objectives aligned with boutique goals and conduct regular performance reviews.
6. Implement a boutique-specific client experience strategy to strengthen loyalty and brand perception.
7. Drive sales operations by setting targets, monitoring KPIs, and ensuring exceptional service delivery.
8. Engage the team with clienteling tools and oversee loyalty programs and CRM actions.
9. Co-define boutique strategy with the Boutique Manager and execute operational action plans.
10. Lead creative in-store animations and activations that reflect Cartier’s singularity.
11. Ensure compliance with all Maison procedures and represent the boutique across internal and external stakeholders.

1. Minimum of 5–7 years of experience in luxury retail or a customer-centric leadership role.
2. Degree in Business, Retail Management, or a related field.
3. Strong background in team leadership, client service, and boutique operations.

1. Proactive and entrepreneurial mindset with strong creativity.
2. Strong analytical and performance management skills.
3. Experience working with VIP clients and high-end luxury clientele.
4. Ability to lead with empathy, communicate effectively, and drive results.
5. Organized, detail-oriented, and able to handle shifting priorities with grace.
6. Confident in handling confidential matters and working under pressure.
7. Collaborative, adaptable, and a trusted partner across all boutique functions.
8. Solid understanding of retail KPIs and sales reporting.
9. Excellent command of MS Office (Word, Excel, Outlook, PowerPoint) and CRM tools.

A minimum of 5–7 years in luxury retail or a customer-centric leadership role is required.

A degree in Business, Retail Management, or a related field is required.

Cartier offers a supportive environment that provides exciting opportunities for professional and personal growth. The company embraces diversity and inclusion, ensuring equal opportunity for all employees.

Cartier is dedicated to creating a workplace where diversity and inclusion are fully embraced and empowered. The company values the uniqueness of its employees and fosters a culture of creativity and excellence. Cartier is committed to building a workforce that reflects the diversity of its clients and communities, encouraging a collaborative and innovative environment.