Cartier Deputy Boutique Manager

Frankfurt am Main • Germany

Thursday, May 8, 2025

Cartier, a distinguished name in the luxury goods sector, operates under the umbrella of the Richemont Group, a global leader in luxury retail. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers a dynamic and enriching work environment where innovation and tradition coalesce. As an employer, Cartier is committed to fostering talent and providing opportunities for growth within its prestigious network of boutiques worldwide.

1. Create a positive and productive boutique environment by leveraging personal and team expertise to foster collaboration.
2. Manage, train, coach, and motivate the boutique team, ensuring adherence to processes and procedures.
3. Monitor individual objectives, evaluate performance, and support personal and talent development under the supervision of the Boutique Manager.
4. Integrate new team members and follow up on training and sales coaching.
5. Supervise and manage back office and administrative tasks, overseeing boutique expenses and ensuring timely report delivery.
6. Implement and monitor brand and boutique policies, procedures, and guidelines.
7. Assist the Boutique Manager in performance analysis and action plan development to achieve targets.
8. Lead the implementation and monitoring of boutique action plans.
9. Optimize boutique performance through target breakdowns and sales objectives.
10. Strengthen client relationships and encourage team follow-up actions.
11. Act as an ambassador for the Maison, supporting client portfolio expansion and loyalty growth.
12. Contribute to client treatment organization and boutique events coordination.
13. Ensure exceptional client experience and maintain high standards of courtesy and professionalism.
14. Monitor boutique welcoming and client flow, co-leading continuous improvement processes.
15. Enhance in-boutique service offerings and ensure excellence in client treatment and experience.

1. 5-7 years of experience in luxury sales, preferably in jewelry or watch industry, with relevant management experience.

1. Excellent communication skills in German and English.
2. Strong leadership abilities and customer insight.
3. Analytical, organizational, and interpersonal communication skills.
4. Resilient team player with a confident demeanor.
5. Precise working methods and knowledge of SAP or similar systems.

5-7 years in luxury sales, ideally within the jewelry or watch industry, coupled with management experience.

Cartier offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury retail sector.

Cartier's workplace culture is characterized by a commitment to excellence, innovation, and the nurturing of talent. The brand values collaboration and professionalism, providing a supportive environment where employees can thrive and contribute to the Maison's legacy of luxury and elegance.