Cartier Deputy Boutique Manager

Ginza • Japan

Thursday, February 13, 2025

Cartier, a prestigious name in the luxury fashion industry, is a part of the Richemont Group, which is renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to fostering a dynamic and inclusive work environment that encourages professional growth and excellence.

1. Support the Boutique Manager in achieving boutique budget targets and enhancing team performance.
2. Act as a liaison between the Boutique Manager and staff, facilitating effective communication and operations.
3. Lead the boutique operations in the absence of the Boutique Manager.
4. Manage and mentor direct reports, including setting and evaluating MBO goals and conducting annual reviews.
5. Assist in the development and execution of action plans to achieve boutique objectives.
6. Ensure the delivery of exceptional customer service and handle complaints as per company guidelines.
7. Foster a collaborative and motivating work environment for boutique staff.
8. Oversee the recruitment, training, and motivation of temporary staff.
9. Support boutique operations, including sales, inventory, and expense management.
10. Transport merchandise, including valuables, between locations as needed.

1. Proven ability to support and enhance team management and leadership.
2. Experience in motivating and developing staff to achieve personal and team goals.
3. Capability to provide constructive feedback and resources for staff development.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Ability to handle customer complaints effectively.
4. High ethical standards and adherence to company policies.
5. Proficiency in sales and understanding of industry trends.

Significant experience in luxury retail management, with a focus on team leadership and customer service excellence.

Bachelor's degree in Business Administration, Retail Management, or a related field preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Cartier fosters a culture of elegance and innovation, where employees are encouraged to excel and contribute to the brand's legacy of luxury and excellence. The work environment is collaborative, with a focus on personal growth and professional development.