Cartier Customer Service Quality Intern

Paris • France

Tuesday, April 1, 2025

Cartier, a distinguished name in the luxury fashion industry, is part of the Richemont Group, a global leader in luxury goods. As an employer, Cartier offers a unique opportunity to work within an international environment that values innovation, excellence, and the rich heritage of its brand.

1. Contribute to the digitalization of quality service KPIs.
2. Update and interpret monthly KPIs, ensuring data quality and performance indicators.
3. Create presentation materials for information sharing.
4. Support the handling of customer and market requests and complaints.
5. Assist teams in formulating responses to clients.
6. Manage cross-functional projects for continuous product and process improvement.
7. Support technical teams with tooling assistance.
8. Create and update support documentation for markets.
9. Participate in relevant meetings as needed.

1. Enrollment in a general engineering school.
2. Proficiency in handling numerical data with Excel and digital tools.
3. Rigor, relational aptitude, dynamism, and proactive attitude.

1. Proficiency in Microsoft Office, especially Excel (pivot tables, functions).
2. Fluency in English.
3. Curiosity and analytical mindset.
4. Organizational skills and autonomy.

No prior professional experience required, but relevant academic projects or internships are beneficial.

Currently pursuing a degree in engineering or a related field.

Up to 1,400 euros gross per month, depending on the level of study.

Includes an integration program with training on the history and products of the Maison, and ongoing support throughout the internship.

Cartier fosters a culture of excellence, innovation, and respect for its rich heritage. The company offers a supportive environment that encourages professional growth and values diversity and creativity.