Cartier Customer Service Performance Project Intern

Paris • France

Friday, July 25, 2025

Cartier, a distinguished entity within the Richemont Group, stands as the global leader in jewelry and the second in luxury watchmaking. Since its inception in 1847, Cartier has epitomized craftsmanship and excellence. With a diverse workforce of over 8,500 individuals representing 90 nationalities, Cartier offers a plethora of career opportunities across various disciplines, underpinned by strong values. The brand is committed to making a positive impact through cultural, ethical, social, and environmental initiatives, crafting iconic creations that have become legendary.

1. Lead tactical customer service projects in collaboration with internal and external partners, including Marketing and Retail.
2. Analyze needs identified by Marketing, Boutiques, or Service Platforms to enhance client satisfaction and internal performance.
3. Define project scope with sponsors and propose solutions with the Manufacturing Jewelry team, including qualitative benchmarks and quantitative estimates.
4. Oversee the development of selected solutions, including prototyping, pilot phases, and feedback-driven improvements.
5. Facilitate the implementation of new practices in Boutiques or Service Platforms in close collaboration with local teams.
6. Contribute to the creation of communication materials for global deployment of solutions, such as presentations and videos.
7. Manage the department's tactical project portfolio by implementing a SharePoint tracking tool and updating project statuses.
8. Conduct brainstorming sessions to enrich the strategic roadmap for the upcoming fiscal year.
9. Communicate internally about departmental projects and strategic roadmap through monthly updates and support materials for departmental visits.

1. Final year student in engineering or business school seeking an end-of-study or gap year internship.
2. Interest in luxury, project management, and/or entrepreneurship.

1. Strong organizational and analytical skills.
2. Proactive and client-focused approach.
3. Excellent communication and synthesis abilities.
4. Proficiency in Microsoft Office Suite.
5. Fluency in English, both spoken and written.

No prior experience required, but a strong interest in luxury and project management is essential.

Final year student in engineering or business school.

Interns will gain exposure to a multicultural and dynamic environment, working closely with various departments and gaining insights into luxury manufacturing processes.

Cartier is committed to fostering an inclusive and diverse workplace where all employees are given equal opportunities regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age. The company values diversity, equity, and inclusion as key drivers of efficiency, modernity, and innovation. Cartier is also certified as an Equal Salary employer, ensuring gender pay equity.