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Cartier Customer Service Associate
Tuesday, July 22, 2025
Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier offers a dynamic and international work environment, fostering a culture of excellence and innovation.
- Provide optimal after-sales customer service.
- Manage administrative tasks from product receipt to return.
- Communicate and collaborate with Richemont Customer Service.
- Prepare and conduct interim and main inventories for repairs and leather straps.
- Structure and organize the service area.
- Perform technical tasks such as polishing, engraving, and watch strap adjustments.
- Manage customer complaints proactively.
- Completed commercial or technical training as a watchmaker or goldsmith; career changers from the hospitality industry are also welcome.
- Several years of experience in after-sales customer service, ideally in the jewelry and watch segment.
- Strong enthusiasm for the brand and its products.
- Proficiency in German and English.
- Knowledge of MS Office and experience with SAP/ERP preferred.
- Flexibility, resilience, loyalty, service orientation, communication skills, teamwork, and professionalism.
- Customer service excellence
- Technical proficiency in watch and jewelry handling
- Strong administrative capabilities
- Effective communication
- Problem-solving and complaint management
- Team collaboration
Several years of experience in after-sales customer service, preferably within the jewelry and watch segment.
Completed commercial or technical training as a watchmaker or goldsmith.
Performance-based compensation package.
The role offers a comprehensive benefits package including restaurant vouchers, travel cost subsidies, and opportunities for professional development.
Cartier values diversity and inclusivity, fostering a supportive and collaborative work environment. The company emphasizes a balanced work-life dynamic and offers an accessible and international workplace.
