Cartier Customer Service Associate

Munich • Germany

Thursday, May 8, 2025

Cartier, a distinguished maison within the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in the realm of luxury jewelry and watches. As a part of this prestigious conglomerate, Cartier offers its employees an unparalleled opportunity to contribute to a legacy of excellence and innovation. The brand is committed to fostering a diverse and inclusive workplace, reflecting the rich tapestry of its clientele.

1. Provide optimal after-sales customer care.
2. Manage administrative tasks from product receipt to return.
3. Engage in intensive communication and collaboration with Richemont Customer Service.
4. Prepare and conduct interim and main inventories for repairs and leather straps.
5. Structure and organize the service area.
6. Perform technical tasks such as polishing, engraving, and watch strap adjustments.
7. Proactively manage customer complaints.

1. Completed commercial or technical training as a watchmaker or goldsmith; career changers from the hospitality industry are also welcome.
2. Several years of experience in after-sales customer service, ideally in the jewelry and watch segment.
3. Strong enthusiasm for the brand and its products.
4. Proficiency in German and English.

1. Proficiency in MS Office and enjoyment of PC work, ideally with initial experience in SAP/ERP.
2. Flexibility, resilience, loyalty, service orientation, communication skills, teamwork, and professionalism.

Several years of experience in after-sales customer service, ideally within the jewelry and watch segment.

Completed commercial or technical training as a watchmaker or goldsmith.

Competitive compensation package including performance-based pay.

Comprehensive benefits package including restaurant vouchers, travel cost subsidies, and opportunities for further training.

Cartier fosters a dynamic and international work environment that values diversity and inclusivity. Employees are encouraged to take on responsibility quickly and contribute their expertise, all within a supportive team setting. The company promotes a balanced work-life dynamic and offers excellent accessibility.