Cartier CRM Insights Specialist

Amsterdam • Netherlands

Saturday, November 1, 2025

Cartier, a distinguished brand within the Richemont Group, operates from RLG Europe B.V. in Amsterdam, which serves as a hub for Richemont's regional functions and eight of its prestigious brands. This office supports retail and wholesale operations, marketing, and communication across the BeNeLux and Nordics region, while also providing a platform for European e-commerce and a Customer Relations Center.

1. Define, analyze, and disseminate client insights, including collection profiling, client profiling, retention strategies, and regional mapping.
2. Evaluate the performance of EU CRM segmentation across more than ten segments, providing actionable recommendations for improvement.
3. Collaborate with Marketing and Commercial teams to deliver client insights for local and international projects, such as product launches and boutique openings.
4. Conduct external studies, such as brand temperature checks and image barometers, and translate results into actionable plans.
5. Analyze e-commerce performance metrics across five websites to enhance online strategy.

1. Bachelor's or Master's degree in Marketing, Communications, Econometrics, or Business Administration.
2. Previous experience in client insights and data analysis.

1. Excellent analytical skills with a strong data orientation.
2. Proficiency in systems and tools, with advanced Excel skills; knowledge of Looker is advantageous.
3. Organized, autonomous, and results-driven.
4. Ability to multitask with a flexible mindset.
5. Proactive and responsible.
6. Fluency in English, both verbal and written; proficiency in Dutch, French, Swedish, or Danish is a plus.

Candidates should have prior experience in the field of client insights and data analysis.

Bachelor's or Master's degree in relevant fields.

The role offers the opportunity to be part of a dynamic and diverse team committed to providing exceptional service to clients. Employees receive intensive onboarding and continuous training to foster career growth within Cartier, enhancing expertise in luxury and Client Relationship Management.

Cartier fosters an international and culturally diverse environment, encouraging collaboration and innovation. The company values its people and invests in their professional development, ensuring a supportive and enriching workplace.